UX/UI Design + Development
Advanced Electronic Signature Service for Digital Registration of Medical Acts
Toolkit:
UX/UI Design + Development
Advanced Electronic Signature Service for Digital Registration of Medical Acts
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Toolkit:
01.
Problem to Solve
The signing of medical acts, whether through paper documents or digitized photos, represents a current problem that entails a risk of unsafe practices that could lead to fraudulent claims, difficulties in interoperating information, and increased costs in service auditing.
02.
Objective
Simplify, streamline, and modernize the healthcare system through the use of technology, as well as improve the experience of doctors, patients, and healthcare institutions within the healthcare ecosystem.
03.
Solution
Through a legally curated registration and traceability process, coupled with the application of cryptographic technology and validation of professional attributes, an application was developed with the capability to certify processes of advanced electronic signature for the registration of medical acts in digital format.
03.
Solution
Through a legally curated registration and traceability process, along with the application of cryptographic technology and validation of professional attributes, an application was developed with the ability to certify advanced electronic signature processes for the registration of medical acts in digital format.
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Work Process
DURATION
16 months
START
‍June 2021
INDUSTRY
Health
PLATFORM
‍ Web Responsive
Research
Problem Identification
Working Hypothesis
Proposed Solution
Interviews and Surveys
Archetypes / User personas
UX Design
Data Analysis
Customer Journey Map
Information Architecture
Low-Fidelity Wireframes
Userflows
Empathy Maps
UI Design
Design Patterns
High-Fidelity Prototyping
User Testing
Usability Testing
Work Process
DURATION
16 months
START
‍‍June 2021
INDUSTRY
Health
PLATFORM
‍ Web Responsive
Research
Problem Identification
Working Hypothesis
Solution Proposal
Interviews and Surveys
Archetypes / User Personas
UX Design
Data Analysis
Customer Journey Map
Information Architecture
Low-Fidelity Wireframes
Userflows
Empathy Maps
UI Design
Design Patterns
High-Fidelity Prototyping
User Testing
Usability Testing
June
July
August
Sept.
Oct.
Nov.
Dec.
Jan.
Feb.
Mar.
Apr.
May.
Problem Identification
Hypothesis
Solution Proposal
Interviews and Surveys
Data Analysis
Customer Journey Map
Info Architecture
Low-Fidelity Wireframes
Empathy Maps
Design Patterns
High-Fidelity Prototyping
Usability Testing
User persona
Motivations
Using technology to optimize their time at work, streamlining the process of medical consultations.
Wants to contribute to the digitization of processes for a paperless environment and thus create a healthier environment.
Frustrations
He is frustrated by the amount of time he wastes every day generating paper documentation.
He is bothered by the ease with which fraud can occur with physical medical prescriptions.
User persona

Personal Information

Name:

Age:

Location:

Specialty:
Juan

32
‍
Nuñez, CABA

Cardiologist
Frequently Used Apps
Teleconsultation Platform

Digital Credential for Different Health Insurance Providers

Motivations
Using technology to optimize their time at work by streamlining the process of medical consultations.

They want to contribute to the digitization of their processes to reduce paperwork and create a healthier environment.

Motivaciones
Utilizar la tecnología para optimizar su tiempo en el trabajo, agilizando el proceso de las consultas médicas.

Quiere aportar con la digitalización de sus procesos a la despapelización y así generar un ambiente más saludable.
Frustrations
They are frustrated by the amount of time they waste each day generating paper documentation.

They are bothered by the ease of generating fraud with physical medical prescriptions.

Personal Data

Name:

Age:

Location:

Specialty:
Juan

32
‍
Nuñez, CABA

Cardiologist
Frequently used apps
Teleconsultation
platforms
Digital credentials for different health insurance plans
Empathy Map
‍Doctors
Says
He loses a lot of time doing all the medical documentation on paper. This increases the probability of human error.
He doesn't have an updated list of the commercial presentations of medicines (Vademecu).
Thinks‍
He cannot track the consumption of prescriptions issued for the control of prolonged treatments. And that is a serious deficiency.
Having a database of his patients would optimize the generation of documentation since it would avoid repetitive manual data entry.
Makes‍
In certain situations, they have to manually redo documentation that was previously issued.
They are unaware of whether the patient acquired their medication or not, as they cannot track the consumption of issued prescriptions.
Feels‍
Digitizing the process of medical documentation could streamline patient care, achieving a more efficient process.
A lot of paper is consumed in the process of medical documentation.
Going paperless could contribute to a more sustainable environment.
digitalmente.
Says
He loses a lot of time doing all the medical documentation on paper. This increases the probability of human error.
He doesn't have an updated list of the commercial presentations of medicines (Vademecu).
Thinks‍
He cannot track the consumption of prescriptions issued for the control of prolonged treatments. And that is a serious deficiency.
Having a database of his patients would optimize the generation of documentation since it would avoid repetitive manual data entry.
Makes‍
In certain situations, they have to manually redo documentation that was previously issued.
They are unaware of whether the patient acquired their medication or not, as they cannot track the consumption of issued prescriptions.
Feels‍
Digitizing the process of medical documentation could streamline patient care, achieving a more efficient process.
A lot of paper is consumed in the process of medical documentation.
Going paperless could contribute to a more sustainable environment.
digitalmente.
User Journey
Stages
Stage 1
Stage 2
Stage 3
Stage 4
Stage 5
Actions
User decides to digitize their services to operate more efficiently.
Validates their professional and personal data to generate their digital identity.
Generates profiles for each patient, saving their personal data and health insurance information in the system.
Can issue digital prescriptions to patients so they can acquire their medications.
The transactions are saved in a history of prescription issuance.
Pain Points
Slow process when issuing manual prescriptions.
He is aware that there are frauds in the process of issuing medications.
In different treatments, he needs a physical record for patient follow-up, which can get lost, requiring him to request the data again.
Understands that digitalization facilitates personalized patient tracking.

Doesn't know if the medication was delivered on time or if there were any obstacles when acquiring the medication.
Feelings
Opportunities
The user can contribute to environmental conservation.
Generates their unique digital profile.
Speeds up their performance by having the list of their patients available, which preloads their personal data and health insurance information when viewed.
They can access data digitally, generating various metrics that allow them to make informed decisions.
They can validate the lifecycle of the prescription, thereby having greater control over treatments.
Information Architecture
Low-fidelity prototype
High-fidelity prototype
In My Data, you can view your personal and professional data.
You will be able to view information about your patients in My Patients
List of issued prescriptions
To create a new prescription, you must select the health insurance

In My Attachments, you can manage your professional documentation

Detailed information to view prescriptions issued by patient

To make a new prescription
you can view your personal and professional data
You can view, download, send by email, or delete each prescription

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